Welcome City & Police Members
Welcome City & Police members to Alive Credit Union!
We’re excited to complete the final phase of our merger with City & Police - the system conversion taking place on Monday, March 31. This marks a significant milestone as we integrate our systems and services.
We understand that change can sometimes feel overwhelming. To assist you during this transition, we’ve created a comprehensive resource guide that outlines how your accounts will be affected. Copies are also available for pick up at all of our office locations. Additionally, this conversion checklist outlines some important steps that you will need to take. Approximately one week before the conversion date, you will be receiving a letter by mail that will help you with these tasks.
In the meantime, you can learn how this conversion will affect your accounts by following any of the links below.
Questions?
We're here to support you. Give us a call at 904.296.1292.
Learn more about this transition.
Still have questions?
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FAQs
Do I need new cards or checks?
New Alive debit cards will be making their way to your home address on file approximately one-week prior to conversion. To activate your new Alive debit card and choose your new PIN, please call (800) 290.7893. To successfully activate your card, you’ll need to call from the phone number we have on file. If you’re unsure whether we have your correct number, please reach out to confirm in advance.
You may continue to use your City & Police checks through December 31, 2025. If you would like to place an order for new checks, please contact Member Services at (904) 296.1292 after the conversion.
How will I access my account(s)?
Immediately after conversion, AliveCU.coop will become your credit union website. The site will be your online source for product and service information, branch locations, credit union contact information and online applications.
What will happen to my loan/credit card/mortgage/etc?
Your loans and credit cards will transition to Alive Credit Union as your accounts transition.
Do I still need to make my loan payment(s)?
Yes. You must continue making all loan payments as stated in your loan documents. For a list of loan payment options, click here.
Will my account number change?
For most members, your general membership account number will not change. For a small handful, there will be a change which will be communicated directly to those affected.
Will online and mobile banking remain the same?
Immediately after conversion, AliveCU.coop will become your credit union website. This site will be your source for online banking and online applications.
Will my rates remain the same?
Most City & Police terms and conditions remain in effect. You will be notified of any changes.
Will the phone number change?
Yes, for telephone service, please reach out to us at (904) 296.1292, or toll-free to (866) 317.4228.
Where can I go if I want to bank in-person?
After conversion, you will have access to all Alive branch locations, as well as expanded ATM options and a national network of surcharge-free ATMs through both the CUHERE/CULIANCE network and the Presto! ATM network located at Publix supermarkets.
What happens if I’m already a member at Alive Credit Union?
Your existing Alive accounts are not impacted by this system integration.