Welcome City & Police Members
Welcome City & Police members to Alive Credit Union!
We’re excited to complete the final phase of our merger with City & Police - the system conversion taking place on Wednesday, April 30. This marks a significant milestone as we integrate our systems and services.
- Direct Deposit & Automatic Payments: Your conversion letter with updated account information should have arrived. Please note - You do not need to complete these updates by April 30. While it’s a good idea to make changes as soon as possible, there will be time to update your information after the conversion. We’ll continue to honor your direct deposits and electronic payments during this time.
- Electronic Banking Services: City & Police's Online, Mobile & Telephone banking will transition to Alive Credit Union's services on Thursday, May 1. Please be sure to download and save Alive's systems for account access after the conversion. Please note - services with Alive will not be accessible for enrollment or use until May 1.
Online Banking: AliveCU.coop
Mobile Banking: Download the Alive Credit Union App from the App Store
Telephone Banking: Accessible by dialing (904) 296.1292, option 2 - Alive Debit Cards: Your new Alive debit cards should have arrived. While these cards include activation instructions, please be aware that they will not be usable until May 1 after the completion of our core system conversion on April 30. Until then, continue using your current City & Police debit cards as normal. If you experience an issue with your new Alive card after May 1, please reach out.
Questions?
- View the conversion resource guide.
(Copies are also available for pick up at all of our office locations.) - View the conversion checklist for important steps.
(You will receive a letter by mail to help with these tasks.) - We're here to support you - give us a call at 904.296.1292.
Learn more about our system conversion below:
Still have questions?
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FAQs
Do I need new cards or checks?
New Alive debit cards will be making their way to your home address on file approximately one-week prior to conversion. While these cards include activation instructions, please be aware that they will not be usable until after our core system conversion is complete on Wednesday, April 30.
To activate your new Alive debit card and choose your new PIN, please call (800) 290.7893. To successfully activate your card, you’ll need to call from the phone number we have on file. If you’re unsure whether we have your correct number, please reach out to confirm in advance.
Your current City & Police debit/ATM card will be deactivated in the early morning hours of May 1, 2025 at which time you should begin using your Alive debit card. Once you are successfully able to use your Alive card, please destroy your old City & Police card.
You may continue to use your City & Police checks through December 31, 2025. If you would like to place an order for new checks, please contact Member Services at (904) 296.1292 after the conversion. If you are using a third-party to order checks, please be sure to provide them with your 13-digit Alive account number and the Alive routing number which is 263078837.
How will I access my account(s)?
Beginning May 1, after the core conversion is completed, you will access your accounts through AliveCU.coop as well as the Alive Mobile Banking App. Telephone banking will also be accessible by dialing (904) 296-1292, option 2. All Alive locations will become available to serve you at that time.
A conversion letter with your updated Alive Credit Union account details has been mailed to you. For most members, your general membership account number will not change. For a small handful, there will be a change which will be communicated in this letter.
Due to system processing differences, we need to make a modification to everyone’s checking account number structure. The letter will provide this update along with the information you need to update your payroll, direct deposit, and payment vendors.
Rest assured – we’ll make sure any deposits or payments after the conversion are posted correctly. If your banking information wasn’t updated in time, we’ve got it covered. Reach out to us at (904) 296-1292 if we can assist you.
What will happen to my loan/credit card/mortgage/etc?
Your loans and credit cards will transition to Alive Credit Union as your accounts transition.
Do I still need to make my loan payment(s)?
Yes. You must continue making all loan payments as stated in your loan documents. View the conversion resource guide to discover the many ways to make your loan payment(s) as a member of Alive.
Will online and mobile banking remain the same?
Immediately after conversion, AliveCU.coop will become your credit union website. This site will be your source for online banking and online applications.
- Payments set-up with a pay date prior to April 25th will be processed as requested.
- Payments with pay dates scheduled after April 25th will need to be rescheduled through Alive’s bill payer.
Will my rates remain the same?
Until further notice, your City & Police terms and conditions remain in effect. You will be notified of any changes.
Will the phone number change?
For telephone service, please continue to reach out to us at (904) 353.2240 until the system conversion on April 30. Beginning May 1, you will also be able to reach Member Services by calling (904) 296.1292.
Where can I go if I want to bank in-person?
After conversion, you will have access to all Alive branch locations, as well as expanded ATM options and a national network of surcharge-free ATMs through both the CUHERE/CULIANCE network and the Presto! ATM network located at Publix supermarkets.
What happens if I’m already a member at Alive Credit Union?
Your existing Alive accounts are not impacted by this system integration.