We offer the following additional services to keep your banking experience convenient!

Can't find what you're looking for? Please contact us and we will be happy to direct you to the appropriate page or add the information if it's missing altogether.

Telephone Banking

You don't need Internet access to manage your accounts. Call toll-free to hear account balances, review recent transactions, make loan payments and more.

In the Jacksonville area, just dial 296-4302, or if out of the area, dial 1 (866) 317-4228, and choose option 2.

Report a Lost or Stolen Card

  • Online
  • (800) 682-6075 – US and Canada
  • (206) 352-3482 – Outside the US and Canada

Activate Your Visa Debit Card

  • Online
  • (800) 411-6390 – US and Canada
  • (206) 352-3477 – Outside the US and Canada

Choose your own Personal Identification Number (PIN)

Call 1-877-PHONPIN (746-6746).

Gift Cards

Gift cards from Alive Credit Union are the perfect way to show you care. Available year-round, use our gift cards for your gift giving needs for birthdays, graduations, holidays and more. They're also great for travel!

Members of our 55+ Checking accounts receive gift cards with no activation fee. For all others, it's just $3.50. Gift one today!

Routing Number

The routing number for Alive Credit Union is 263078837.


Read the frequently asked questions about Alive Credit Union for more information.

Direct Deposit

Skip the extra steps and sign up for direct deposit. Have your paycheck or Social Security automatically deposited into your checking or savings account for greater convenience. Enjoy the convenience of:

  • Paychecks deposited automatically
  • Funds credited to your account sooner
  • Reduced trips to the credit union
  • Discounts on some checking accounts
  • Safer and more convenient than paper checks
  • Direct funds to multiple accounts

Safe Deposit Boxes

What would happen to your most prized possessions and important documents if you were to suffer a flood or fire at home? Alive offers safe deposit boxes for rent at our Baymeadows branch (located off of Phillips Highway on the Southside). Find peace of mind for your most valuable documents and treasures in one of our various sized boxes.

Drop by our Baymeadows Way location on the Southside to open yours today.

Size/Price Information:

  • 3" x 5" | $25 annually
  • 5" x 5" | $35 annually
  • 3" x 10" | $45 annually
  • 5" x 10" | $55 annually
  • 10" x 10" | $75 annually

NOTICE: The contents of your safe deposit box are not insured against loss by Alive Credit Union or NCUA. You may wish to obtain your own insurance on the contents of your box.