Life doesn't always go as planned. If you're experiencing a covered life event, you can file and manage your debt protection and credit insurance claim through the My Coverage Portal.
Please continue to make your loan payments until a claim decision is communicated to you.
My Coverage Portal Features
- File a claim online in just a few steps
- Securely upload documents and forms
- Check existing claim status 24 hours a day, 7 days a week
- Access claim payment information
- Manage your claim from a computer, tablet, or mobile device
Getting Started
To use the My Coverage Portal, first create a secure personal account by visiting mycoverage.securian.
Be sure to have the following handy:
- Full name
- Date of birth
- Address
- Date of event
- Cause of event
- Any documentation related to the event
How to File a Claim
- Log in or create your My Coverage account
- Complete the online claim form
- Upload supporting documentation related to your covered event
- Submit your claim securely through the portal
The system provides step-by-step guidance throughout the process, making it easy to complete your submission and track its progress, but you can also view this short video to assist you with the process.
Claim Review and Payment
Once all required documentation has been received, claims are typically reviewed within 7–10 calendar days.
File Your Claim with Paper Forms
If you prefer to file your claim using paper forms, you can request the necessary claim forms from Alive. Once received, submit the completed forms by mail to P.O. Box 64114, St. Paul, MN 55164-0114, or by fax to 1-877-494-8401.
After your claim is received, it will be reviewed, and you will be notified of the decision. If you would like an update on your claim after it has been submitted, you may contact the claim center for status information or wait to receive your decision by mail.
Need Assistance?
If you have questions about your coverage or the claims process, our team is here to help guide you through the next steps, or you can contact Securian Financial directly at 1-800-328-9442 Monday through Friday 7 AM to 6 PM CST. You'll also find a convenient FAQ inside the My Coverage Portal.