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Online Banking & Mobile Banking App

Thank you for your patience as we continue to transition and enhance your Online & Mobile Banking experience. Over the next few weeks we will be rolling out more updates to Online & Mobile Banking, please ensure you are always using the latest version of our Mobile Banking App. 

We are confident you will enjoy the new look and exciting new features such as Mobile Deposit, eStatements, & SavvyMoney a comprehensive credit score monitoring dashboard.

A few things to keep in mind...

  • Please note that your log-in credentials will remain the same, but you will be asked to set-up new security questions the first time you access the new system. 
  • Due to the enhanced account alert options with our new services, account alerts will have to be set-up again manually.
  • eStatements & Mobile Deposits will be activated a few days after the conversion is completed.

Supported browsers and operating systems include:

  • Browsers: Microsoft Edge, Firefox, Safari, and Chrome. (Internet Explorer not supported)
  • Both Android (minimum version 8) and IOS (minimum version 12) are supported.
  • Operating systems:
    • Windows OS (oldest version supported by Microsoft, at this time that is Windows 8.1.)
    • MacOS (oldest version supported is OS X 10.13 High Sierra)
  • iOS 13.0 or later is required for our Mobile App. 
    • iPhone 6, iPhone 6 Plus, iPhone 5S (and older) are not compatible with an operating system update to iOS 13.0
    • Other devices not compatible are: 2013 iPad Air (the 2019 10.5-inch iPad Air will be able to run iOS 13), iPad Mini 3, iPad Mini 2, iPod Touch (Six generation and older).
  • Mac requires macOS11 or later and a Mac with Apple M1 chip.
  • We recommend keeping browser versions up-to-date, as there are frequent updates applied. Having a browser version more than a year old could impact your service experience. 

If we can be of any assistance during this transition, please contact us at 904-296-1292 opt. 5 (Press opt. 2 for our 24/7 Telephone Banking) or Click Here for Frequently Asked Questions. 

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Alive Credit Union