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Coronavirus (COVID-19)

If you or a loved one has been impacted financially by COVID-19, please know that we are here to help. Give us a call at 904-296-1292, Monday through Thursday from 8am - 5pm and Friday's from 8am-5:30pm. Our team is ready to guide you through a variety of options, including payment deferments and emergency relief loans.

Are you a small business owner? Click here to learn more about resources available to help your business.

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We are in this together. From the stock market crash in 1929 that lead to the great depression, to the 2007 financial crisis that devastated the nation's economy, credit unions have always been there to help their members through the difficult times. Learn more


An update from Alive Credit Union
As the safety of our members and employees is our top priority, we are taking the necessary precautions to maintain a healthy branch environment that helps prevent any potential spread of coronavirus (COVID-19). This includes adapting to changes in the way we handle your transactions within our branch network, as recommended by State and Local officials.
We are serving members exclusively via our drive-thru tellers at the following branches beginning Friday, March 20, 2020. This includes shared branching members, via our first drive-thru lanes.
  • Touchton (Main Office) - 9790 Touchton Road
    • Regular business hours
  • Atlantic - 6131 Atlantic Boulevard
    • Regular business hours
  • Baymeadows - 8367 Baymeadows Way
    • Regular business hours
  • West Jacksonville - 3003 Lenox Avenue
    • Regular business hours
  • Hammond Louisiana - 2739 West Church Street
    • Regular business hours
Our UF Health Jacksonville branch lobby is also available during regular business hours at 655 8th Street, South Garage.
The following branches will be closed until further notice.
  • Baptist Health - 820 Prudential Drive
  • St. Vincent's Riverside - 1 Shircliff Way
Call Center Representatives will be available Monday-Thursday, 8am-5pm and Friday 8am-5:30pm.
ATM's and Virtual Branch Services will be available 24/7.
Night drop deposit access is available at the following branches.
  • Touchton (Main Office)
  • Atlantic
  • Baymeadows
  • West Jacksonville
  • Hammond Louisiana
Please contact our Shared Branch partner locations directly for their availability.

Promoting a safe environment for members and employees

As the safety of our members and employees is our top priority, we are taking the necessary precautions to maintain a healthy environment within our branch network and are actively communicating with our teams as the well-being of our members is vital to us.

Steps you can take to protect yourself, your loved ones and your finances

Beyond the CDC recommended hygiene practices, members should be on the lookout for increased potential for scams. If anyone contacts you claiming to be from an agency or financial institution asking for personal information, please do not share any details, hang up and contact the institution directly. Do not redial the number on your caller ID.

Managing your account

As a reminder, our virtual branch banking services keep you connected to your money 24/7! They allow you to perform essential transactions from the comfort of your own home.

·     Mobile Banking w/ Remote Deposit

·     Online Banking w/ Bill Pay

·     Shared Branching

·     Surcharge-Free ATMs

·     eStatements

·     Mobile Payments

·     Telephone Banking

·     Visa® Debit Card

Additionally, you may visit our convenient drive-thru lanes, apply for loans directly on our website, contact our call center during regular business hours at 904-296-1292 or communicate with us via email at [email protected]

The safety and accessibility of your funds at Alive

Please rest assured that your funds are safe and accessible at all times at Alive Credit Union. Your funds are insured by the National Credit Union Administration (NCUA) up to $250,000 and up to $500,000 for two person joint accounts.

Providing assistance to members affected by this event

Everyday financial tools, promotions and special Emergency relief programs will be made available at favorable terms.

  • Emergency Relief Loans at 4.99% APR* with no payment for 90-days. Minimum approval of $500 regardless of credit score!**
  • Skip-A-Payment*** OR
  • Defer your payment for 60-days
  • Free Financial Wellness Coaching

*APR = Annual Percentage Rate. **$500 minimum approval requires member in good standing and full direct deposit for a period of at least 6 months. Restrictions can apply. Interest will continue to accrue during 90 day no payment period. ***Special Skip-A-Payment available for members experiencing a temporary loss or reduction of income due to COVID-19, other conditions may apply. See loan officer for full details.

Keeping our members informed

We are committed to the safety of our members and employees along with remaining vigilant yet calm during this world-wide event. As we continue to monitor this event closely, any changes in service or additional communications will be posted on our website at

Additional resources may be found via official government organizations such as, and

Thank you for your membership. Stay safe.


Rose Gunter

President and CEO

Alive Credit Union